Our Terms and Conditions

In these General Terms and Conditions the following terms have the following meanings:

1. Relationship mediation: provision of service in relationship formation aimed at the sustainable bringing together of singles. To be subdivided into: mediation in which the agency offers contact options and self-care mediation where the agency creates circumstances in which the client himself can come to contact possibilities;

2. Agency: natural or legal person who exercises professional or business relationship mediation;

3. Client: natural person who does not act in the exercise of a profession or business;

4. Agreement: agreement regarding relationship mediation between client and agency, closed in whatever form.

5. Contact possibility: The situation that it is possible for parties who have indicated that they wish to meet each other to contact each other. A contact option also includes a group introductory meeting.

1. The agency is obliged to use these General Terms and Conditions vis-à-vis the client, but may deviate from this by agreement in favour of the client,

2. The agreement must state that the General Terms and Conditions apply to this.

3. The agency is obliged to send or hand over a copy of the General Conditions electronically or in writing before or at the conclusion of the agreement.

1. Before the conclusion of the agreement, the agency provides the client with written or electronic information about:

  1. The form (s) offered by the agency of the intermediary mediation;
  2. The duration of the agreement;
  3. The method;
  4. The rate to be paid by the client.

2. The information referred to in paragraph 1 must be such that the client can form a good picture of what he can reasonably expect from the bureau's services.

3. The client declares by agreeing the agreement that he or she is brought into contact with others.

The first introductory meeting between the agency and the client is free of charge and takes a maximum of half an hour.

1. The agreement is concluded in writing or electronically and includes a date on which the service starts. A written agreement is established by acceptance of the offer by the client. In an electronic environment the agreement is only concluded when the client has received confirmation of his acceptance of the offer.

2. The information as described in article 3 of these General Terms and Conditions is part of the agreement.

1. Client and agency have the right to dissolve the agreement by registered letter within a week after the conclusion of the agreement. The right of the client referred to here cannot be excluded by the office. No costs are attached to the termination for the client.

2. In the event that a contact option has already existed, the possibility mentioned in paragraph 1 will lapse.

1. The agreement is concluded for a specific period of time.

2. If after the expiry of the time period there is a new mediation period for which a reimburse of the client is required, the conditions must be made known to the client in advance and the client must agree in writing or electronically.

The agency undertakes towards the client to observe the care of a good agency in the performance of the agreement. To this end:

1. the agency uses an appropriate selection in the event of office mediation,

2. offers the agency a reasonable number of contact options, depending on the justified expectations of the client and the information provided during the intake interview and the profile drawn up,

3. if the work is part of the work, the agency offers the client the possibility of evaluation interviews and information about the progress of the mediation process. The agency cannot be held liable for material and immaterial damage during and after the introduction.

1. The agency will process the personal data of the client in a proper and careful manner and in accordance with the General Data Protection Regulation Act (AVG).

2. The agency will delete the personal details of a client no later than two years after the expiration of the agreement.

1. The client is obliged to pay the invoice (s) of the agency on time.

2. When payment has been agreed in fixed terms, payment must be received by the agency on the day on which these terms expire.

3. If payment in fixed installments has not been agreed, the client must pay within 14 days after a claim has been received by him.

4. If the client does not pay on time, he is legally deemed to be in default without further notice of default. Nevertheless, after the expiry of the payment term as referred to in paragraphs 2 and 3, the agency sends one payment reminder, in which it indicates the client's default and still gives the opportunity to pay within 14 days after receipt of this payment reminder.

5. For the payment that has not been made in time, the client must pay the statutory interest to the agency from the expiration of the payment term as referred to in paragraphs 2 and 3 until the day that the agency has received the amount due from the client.

6. After expiry of the period of two weeks referred to in paragraph 4, the bureau shall be entitled to proceed to collection of the amount due to it without further notice of default. If the agency decides to do so, the client must reimburse the extrajudicial costs reasonably incurred.

7. Paragraphs 4, 5 and 6 of this article shall not apply if the client demonstrates that he is entitled to suspend payment.

1. The client commits to correct behaviour towards the agency, towards other clients of the agency and towards other persons proposed by the agency in the framework of the execution of the agreement to the client.

2. The client is obliged to observe secrecy with regard to personal data of others and indemnifies the agency against claims from third parties if liability arises due to violation of the duty of confidentiality by the client.

3. In the case of agency mediation, the client also obliges himself to cooperate with the service. This means, among other things, that after a contact opportunity has been realized, a client will actually start acquaintance within a reasonable period of time. The client then informs the agency within a reasonable time whether or not a subsequent proposal is expected.

If one of the parties fails to comply with the agreement, the other party shall be entitled to dissolve the agreement, unless the shortcoming does not justify termination due to its special nature or minor significance. Dissolution may be justified, inter alia, in the event of a breach by the office of its duty of care referred to in article 8 or in the event of violation by the client of his duty to act correctly as referred to in article 10, paragraph 1, and therefore continuation of the contract of the other party may not be required. .

1. If the client terminates the agreement before the time for which the assignment has been granted has expired and if the mediation assignment has not yet been completed, he or she will owe contractually agreed costs to the agency.

2. The assignment is completed if the term for which the assignment has been granted has expired and if sufficient contact options have been available during that period, or if the client has entered into a relationship through mediation or not.

1. Complaints about the execution of the agreement must be submitted to the office in full and clearly, in writing and by registered mail. Complaining during the term of the agreement or within two months after the end of it is in any case timely. Failure to submit the complaint on time may result in the client losing his rights in this respect (see also the maximum storage period for personal data in Article 9, paragraph 2).

2. The agency will confirm receipt of the complaint within two weeks and will respond to it within a month, unless this is not reasonably possible. In that case, the agency will inform the client, stating the reasons within that period, when the substantive response will be communicated to him or her at the latest.

When Harry and Sally registered with the Central Bureau for Personal Data pursuant to Section 27 of the Personal Data Protection Act (Wbp). See www.cbpweb.nl. www.cbpweb.nl.

Partner proposals within time span

Within how much time you get a proposal depends on your wishes, who you are and who we are in our database. For one person we can make a new proposal within a week, the other person may have to wait 2 months. In any case, you will receive at least 3 accepted date proposals from us within 1 year. An accepted date proposal means that both clients accept the proposal and actually go on date.

If this does not work for one reason or another within one year, we will extend the period free of charge until it is successful.